frequently asked questions
What types of products do you offer?
We offer a wide range of eyewear, including prescription glasses, sunglasses, contact lenses, and accessories
How can I place an order?
To place an order, browse our collection, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Do you offer prescription glasses?
Yes, we offer prescription glasses. You can upload your valid prescription during the checkout process or enter the details manually.
How do I know my frame size?
You can refer to our Frame Size Guide available on the website to determine the best size for your face. If you’re unsure, feel free to contact our customer service team for assistance.
What is your return policy?
We accept returns or exchanges within [Insert Time Frame, e.g., 14 days] of delivery, provided the items are unused and in their original packaging. Prescription eyewear is non-returnable unless defective.
How long does shipping take?
Shipping times vary depending on your location and the products ordered. Typically, orders are delivered within [Insert Time Frame, e.g., 5–7 business days]. You can track your order through the link provided in your confirmation email.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location.
Can I make changes to my order after placing it?
Once an order is placed, changes can only be made before it is processed. Please contact us immediately if you need to make any adjustments.
How can I contact customer support?
You can reach our customer support team via:
- Email: [Your Email Address]
- Phone: [Your Phone Number]